Experts Available to Answer Product-related Questions
Purpose
Submit a question 24/7
We attribute our growth (in large part) to the emphasis placed on customer service. Our Blog is intended to expand and improve our ability to serve almost anyone with answers to their questions about Gottfried Medical compression therapy and scar management products.
Our Blog is open to almost anyone, including:
- Existing Customers
- Patients and Consumers
- Healthcare Professionals
- DME/HME Retailers
- Educators
The Blog is not a forum for vendors to submit new business solicitations.
Health Questions
Unfortunately, we cannot provide medical advice, diagnose conditions, or recommend products. Questions submitted to our Blog, on these subjects, will not be posted or responded to. Anyone concerned about their health is urged to consult a Healthcare professional.
Patient Privacy
Due to HIPAA Regulations and our concern for patient privacy, identifying information about patients, or questions about orders will not be posted. If you have questions about these subjects please contact our offices for assistance.
Using Our Blog
Although registration is no longer required, all submitted comments are moderated and subject to
editing prior to posting. Access is available through the link: “
Blog” (on the
left) found on every page of this Website.
Response Time Frame
Once a question is successfully submitted to our Blog, we will make every effort to respond within 24 hours. If you require immediate assistance, please call our offices at: (800) 537-1968, M - F, 8am - 6pm, Eastern Time.
Customer Service
Our telephone Customer Service staff are available to answer your questions, but cannot directly address questions submitted to our Blog, or message threads. If you submit a question to our Blog, then decide to call us, please be prepared to re-state your question.
