Accessibility Tools

Skip to main content

Patient Quality Measurement

Questionnaire

At Gottfried Medical, Inc., our commitment lies in the wellbeing and satisfaction of our clients. We deeply value the insights gained from feedback on our products and services, which shape our ongoing efforts to enhance quality.

Gottfried Medical holds accreditation from The Compliance Team and proudly maintains Exemplary Provider status.

To assist us in upholding these standards, we kindly invite you to participate in a brief survey.

Thank you for your cooperation!

Questionnaire Patient Quality

Tell us how we are doing

Important Information on

Product Warranties, Guarantees & Return Policies

Understanding our warranty and return policies will help you navigate the fitting and ordering process for best success.

Guarantee & Return Policy - Custom Garments

Updated May 20, 2024


To better serve you and your patients, Gottfried Medical will provide the warranty within a specific time frame. Any adjustments or replacements needed can be sent back with an RA for 30 days from the shipment date. The adjustment or replacement will have two attempts to achieve the correct fit. We will evaluate any more than two attempts and charge accordingly if warranted.

We will not replace garments that have not been fitted on the patient within 30 days. Timely delivery is an important component of the rehabilitation process, and expedient fittings are essential. Adjustments or modifications will continue to be evaluated after the 30-day period. If the modification can be completed, you will be quoted a labor cost.

There is no replacement due to color or print, our garments are therapeutically made and colors and prints are available for customer preference. Garments are hand-dipped for color, which can lead to slight variations in shade. We hope that this warranty will give you the time you need to fit your patient and be sure the garment is comfortable and will achieve the desired result. We value your business and want to become a reliable partner for you. Furthermore, we are always available to help in achieving a good fit, should you have a measuring question or need recommendations. It remains our goal to achieve a good fitting garment as promptly as possible, as we know, timing is a major factor in the healing or maintaining the patient's health.

Sincerely yours,

Gottfried Medical, Inc. Customer Care Team

Where & How to Return a Product

All warranty adjustments, returns, alterations and/or modifications must be made through the Retail Dealer, Healthcare or Institutional Provider from which the item was purchased. Providers should contact Gottfried Medical for a return authorization before returning any product.


OSHA Compliance

Compliance to OSHA Bloodborne Pathogens Standard 1910.1030 requires any and all garments sent to Gottfried Medical (regardless of reason or circumstance) be laundered and clean before sending. Upon our receipt of a soiled garment, Gottfried Medical will immediately return said garment to the sender for proper treatment and/or disposal.

Guarantee & Return Policy: Custom Garments

All supports and garments are guaranteed for proper fit and correct pressure. Garments and supports will be replaced, altered or repaired at no charge for 15 days from delivery date*. Extensions for patient convenience may be granted with notification to us. Supports and garments are also guaranteed to be free of any defects in workmanship or materials for 30 days from delivery.

*From the Retail Dealer, Healthcare or Institutional Provider.


Colors

Sand (060) is our standard color. Sand (060) will be sent unless another color choice is specified. Re-orders will be the same color as previous orders unless another color choice is specified. If the color of the previous order has been discontinued, and no alternative color is specified, Sand (060) will be sent. Color choice must be specified for each garment ordered.

Although we make every effort to deliver garments which match our color samples, due to variations in fabric and dye lot, we cannot guarantee exact color match, or color consistency from order to order.


Insta-Fit™ Garments

Insta-Fit Garments are sized and may not perform the same as a custom garment. Defective merchandise or merchandise shipped in error by Gottfried Medical may be returned for replacement or credit. Merchandise that has been discontinued, or that is older than one year, may not be returned.

Returned goods must be in their original, unopened containers, in saleable condition. Errors in shipping must be reported to Gottfried Medical within ten (10) days in order to be corrected; otherwise, Gottfried Medical cannot be held responsible.


Ensil® Silicone Bonded Textile Fabric

Ensil Fabric is guaranteed to be free of defects, including but not limited to rips, tears, snags and runs in the textile layer. Although the textile layer color is white, its color (in different rolls or lots) may vary. Ensil Fabric that has been dyed cannot be returned for replacement under any circumstances. Every dermal scar may react differently to the Silicone in Ensil Fabric; therefore, the results may vary and cannot be guaranteed.

Have questions about our policies?

Call us to discuss the timeline of your order to avoid working outside of policy windows.